No, it is not required. If you don’t have your own
server, we can provide you with the appropriate server
hosting via our server in Frankfurt. Depending on the server
capacity, various monthly costs will be charged for this
service. We would be happy to advise you personally.
No, as TimeLine Neo is basically designed to be
serviced and adapted via remote maintenance. This saves you
travel and lodging costs, and us time on the road. If you
would like personal support on site, we would be happy, of
course, to assist you here too.
No, not natively, as TimeLine Neo is designed for use
on the Windows operating system. For MacOS users it therefore
makes sense to run Windows on a virtual machine (e.g. via
Parallels or Fusion). You can then also work with TimeLine
Neo on MacOS-supported systems.
Access from additional workstations to the demo
registration is possible at any time. You only need to check
“Already registered” in the registration mask and then enter
the user name and password with which the first registration
Yes. For TimeLine Neo we develop a new version every
year. Within this update, TimeLine Neo is expanded with
valuable functions arising from the requirements of our
customers. Since these updates aren’t mandatory, you can
decide for yourself whether you want to carry out a TimeLine
Neo update. We also continue to maintain older TimeLine Neo
versions. However, active development work is limited to the
last two versions of TimeLine Neo at the particular moment.
As a customer with a maintenance contract, you receive the
new version annually free of charge.
We offer a purchase model and a leasing model. When you
purchase TimeLine Neo, the acquired licenses are perpetual.
In the case of the leasing models, on the other hand, there
are different terms e.g. 12, 24 or 36 months. Independent of
the licensing model, a license is required for every end
device on which TimeLine Neo is to be used – whether it be a
PC or a laptop. Thereby the number of users actually working
on the respective end devices is irrelevant.
No, the maintenance contract is optional. Particularly
in the first year, however, the conclusion of a maintanance
contract is a useful option. Especially in regard to the
included hotline and free updates and upgrades, the
maintenance contract can be worthwhile. What is included and
what is not can be found under Software Maintenance Contract
in our GTC: https://www.timeline-neo.en/agb/.